Seasonal Employment

As a Tour Attendant/Customer Service Representative you will work at the TEMSCO base and are responsible for maintaining tour flow and safety for all helicopter tours. This is a safety-sensitive position. Responsibilities include but are not limited to:

• Greeting passengers as they arrive at the base and clearly presenting FAA-required safety information
• Preparing guests for their tour, including answering guests’ questions and providing glacier boots
• Assisting passengers loading and unloading from helicopters
• Following Ramp Supervisor and Pilot instructions to fuel aircraft as needed

To be a successful TEMSCO Tour Attendant/Customer Service Representative applicants should be:

• Enthusiastic about interacting with guests from around the world
• Excited to work with a team
• Safety and customer service focused
• Willing to learn

As a Dock Representative, you will work on the docks downtown as a coordinator between ship sales staff and the TEMSCO base. Responsibilities include but are not limited to:

• Welcoming and gathering cruise ship guests and collecting necessary guest information in a professional and engaging manner
• Maintaining strict timelines for tour operations
• Effectively communicating with the TEMSCO dispatch team and ship agents to ensure booking accuracy and seat capacity
• Keeping accurate records of daily passenger counts with ships and TEMSCO Dispatch

To be a successful TEMSCO Dock Representative applicants should be:

• Highly organized
• Customer service oriented
• A proactive problem solver
• Able to work independently

As a TEMSCO Front Desk Agent, you will handle tour bookings through initial inquiries to completion via FareHarbor, our booking software. You will also assist in day-to-day base operations with independent bookings. Responsibilities include but are not limited to:

• Providing excellent customer service over the phone and email
• Answering travel agents’ and potential guests’ questions and availability inquiries in a timely and professional manner
• Creating and maintaining daily paperwork: which includes checking guests in, collecting payment, and providing the dispatch team with accurate end-of-day guest totals
• Assisting expeditors in creating and maintaining their daily driving schedule

To be a successful TEMSCO Front Desk Agent applicants should be:

• Organized
• Detail focused
• Customer service oriented
• Able to be flexible

As a member of the Dispatch Team, you will work at the TEMSCO base and be a coordinator of communication between all sites of operation. Responsibilities include but are not limited to:

• Monitoring and recording satellite-based flight tracking and communicating via radio for flight following
• Manifesting multiple aircraft based on weight and balance
• Communicating tour timelines and transportation updates as the base contact for staff on the glacier and the pier
• Managing bus transportation of guests to and from the TEMSCO base

To be a successful member of the TEMSCO Dispatch Team applicants should be:

• Able to multitask
• Detail oriented
• Organized
• Able to effectively manage time

As a Glacier Guide, you will work with the Lead Glacier Guide to give tours and ensure tour flow and safe activity on the glacier. Responsibilities include but are not limited to:

• Assisting passengers loading and unloading from helicopters on the glacier
• Giving an engaging and factual tour (training will be given)
• Maintaining the safety of guests while on the glacier
• Working outside in varying weather conditions for up to 12 hours a day

To be a successful TEMSCO Glacier Guide applicants should be:

• Able to work independently
• Safety and customer service focused
• CPR and/or First Aid certified (or in the process of obtaining them)
• A passionate outdoors person

As an Expeditor you will be transporting passengers to and from the heliport. Responsibilities include but are not limited to:

• Greeting and assisting independently booked guests in a professional and engaging manner
• Managing the timely collection of independently booked guests and all necessary guest information
• Safely transporting guests to and from the downtown area, and following all laws and company driving rules
• Maintaining a strict schedule to ensure prompt guest pick-ups and drop-offs

To be a successful TEMSCO Expeditor applicants should be:

• A safe driver
• Familiar with the Juneau area
• Able to work independently
• Able to manage time well

As a Tour Attendant/Customer Service Representative you will work at the TEMSCO base and are responsible for maintaining tour flow and safety for all helicopter tours. This is a safety-sensitive position. Responsibilities include but are not limited to:

• Greeting passengers as they arrive at the base
• Clearly presenting FAA-required safety information
• Preparing guests for their tour, including answering guests’ questions and providing glacier boots
• Assisting passengers loading and unloading from helicopters

To be a successful TEMSCO Tour Attendant/Customer Service Representative applicants should be:

• Enthusiastic about interacting with guests from around the world
• Excited to work with a team
• Safety and customer service focused
• Willing to learn

As a Dock Representative, you will work on the docks as a coordinator between ship sales staff and the TEMSCO base. A Commercial Drivers License (CDL) is required for this position – training to obtain a CDL can be provided for qualifying applicants. Responsibilities include but are not limited to:

• Welcoming and gathering cruise ship guests and collecting necessary guest information in a professional and engaging manner
• Maintaining strict timelines for tour operations
• Effectively communicating with the TEMSCO management team and ship agents to ensure booking accuracy and seat capacity
• Keeping accurate records of daily passenger counts with ships and management
• Safely transporting guests to and from the pickup locations on the docks, and following all laws and company driving rules
• Assisting passengers loading and unloading from helicopters

To be a successful TEMSCO Dock Representative applicants should be:

• Highly organized
• Customer service oriented
• A proactive problem solver
• An excellent communicator
• Able to work independently
• A safe driver 21 or older (age requirement to obtain a CDL)

As a TEMSCO Front Desk Agent, you will handle tour bookings through initial inquiries to completion via FareHarbor, our booking software. You will also assist in day-to-day base operations with independent bookings. Responsibilities include but are not limited to:

• Providing excellent customer service over the phone, email, and in person
• Answering travel agents’ and potential guests’ questions and availability inquiries in a timely and professional manner
• Creating and maintaining daily paperwork: which includes checking guests in, collecting payment, balancing end-of-day totals, and providing the dispatch team with accurate end-of-day guest totals

To be a successful TEMSCO Front Desk Agent applicants should be:

• Organized
• Able to multitask
• Detail focused
• Customer service oriented
• Able to be flexible

As a Glacier Guide, you will work with the Lead Glacier Guide to give tours and ensure tour flow and safe activity on the glacier. Responsibilities include but are not limited to:

• Assisting passengers loading and unloading from helicopters on the glacier
• Giving an engaging and factual tour (training will be given)
• Maintaining the safety of guests while on the glacier
• Working outside in varying weather conditions for up to 12 hours a day

To be a successful TEMSCO Glacier Guide applicants should be:

• Able to work independently, as the location on the glacier is remote
• Excited to work with a team of other guides
• Safety and customer service focused
• CPR and/or First Aid certified (or in the process of obtaining them). Wilderness First Responder or equivalent certification is preferred.
• A passionate outdoors person

This position is the first and last person to interact with our guests, and therefore play an important role in their experience. Your main responsibilities include transporting guests, outfitting them for their tour, presenting safety information, fueling the aircraft, assisting passengers on and off helicopters, answering phones, taking payment, and other assigned tasks. With a small crew, each employee will be cross-trained for both positions.