Seasonal Employment

As a Tour Attendant/Customer Service Representative you will work at the TEMSCO base and are responsible for maintaining tour flow and safety for all helicopter tours. This is a safety-sensitive position. Responsibilities include but are not limited to:

• Greeting passengers as they arrive at the base and clearly presenting FAA-required safety information
• Preparing guests for their tour, including answering guests’ questions and providing glacier boots
• Assisting passengers loading and unloading from helicopters
• Following Ramp Supervisor and Pilot instructions to fuel aircraft as needed

To be a successful TEMSCO Tour Attendant/Customer Service Representative applicants should be:

• Enthusiastic about interacting with guests from around the world
• Excited to work with a team
• Safety and customer service focused
• Willing to learn

As a Dock Representative, you will work on the docks downtown as a coordinator between ship sales staff and the TEMSCO base. Responsibilities include but are not limited to:

• Welcoming and gathering cruise ship guests and collecting necessary guest information in a professional and engaging manner
• Maintaining strict timelines for tour operations
• Effectively communicating with the TEMSCO dispatch team and ship agents to ensure booking accuracy and seat capacity
• Keeping accurate records of daily passenger counts with ships and TEMSCO Dispatch

To be a successful TEMSCO Dock Representative applicants should be:

• Highly organized
• Customer service oriented
• A proactive problem solver
• Able to work independently

As a TEMSCO Front Desk Agent, you will handle tour bookings through initial inquiries to completion via FareHarbor, our booking software. You will also assist in day-to-day base operations with independent bookings. Responsibilities include but are not limited to:

• Providing excellent customer service over the phone and email
• Answering travel agents’ and potential guests’ questions and availability inquiries in a timely and professional manner
• Creating and maintaining daily paperwork: which includes checking guests in, collecting payment, and providing the dispatch team with accurate end-of-day guest totals
• Assisting expeditors in creating and maintaining their daily driving schedule

To be a successful TEMSCO Front Desk Agent applicants should be:

• Organized
• Detail focused
• Customer service oriented
• Able to be flexible

As a member of the Dispatch Team, you will work at the TEMSCO base and be a coordinator of communication between all sites of operation. Responsibilities include but are not limited to:

• Monitoring and recording satellite-based flight tracking and communicating via radio for flight following
• Manifesting multiple aircraft based on weight and balance
• Communicating tour timelines and transportation updates as the base contact for staff on the glacier and the pier
• Managing bus transportation of guests to and from the TEMSCO base

To be a successful member of the TEMSCO Dispatch Team applicants should be:

• Able to multitask
• Detail oriented
• Organized
• Able to effectively manage time

As a Glacier Guide, you will work with the Lead Glacier Guide to give tours and ensure tour flow and safe activity on the glacier. Responsibilities include but are not limited to:

• Assisting passengers loading and unloading from helicopters on the glacier
• Giving an engaging and factual tour (training will be given)
• Maintaining the safety of guests while on the glacier
• Working outside in varying weather conditions for up to 12 hours a day

To be a successful TEMSCO Glacier Guide applicants should be:

• Able to work independently
• Safety and customer service focused
• CPR and/or First Aid certified (or in the process of obtaining them)
• A passionate outdoors person

As an Expeditor you will be transporting passengers to and from the heliport. Responsibilities include but are not limited to:

• Greeting and assisting independently booked guests in a professional and engaging manner
• Managing the timely collection of independently booked guests and all necessary guest information
• Safely transporting guests to and from the downtown area, and following all laws and company driving rules
• Maintaining a strict schedule to ensure prompt guest pick-ups and drop-offs

To be a successful TEMSCO Expeditor applicants should be:

• A safe driver
• Familiar with the Juneau area
• Able to work independently
• Able to manage time well